Hardware Services

 
With a heritage of supporting the most demanding of environments, DPS has attracted and developed the most capable and tenured service organization. Our business model is based around the customer and the same holds true for service. Service is no longer a break-fix world. By leveraging our expertise with the products we represent and our independence as a dealer, DPS is able to make decisions regarding service putting you, the customer, first.

We employ four basic principals within our service operation:

1) We value uptime and getting the copies between calls over parts usage. Your time and our time is more valuable to us than saving money by trying to over extend the life of the parts that go into your system. If we can maximize your productivity by having your system operate at its maximum level, we will benefit through your productivity.

2) Preventive Maintenance: Every system we service has a schedule to replace specific parts, as well as make any needed adjustments, clean, etc. We follow these manufacturer’s service standards very closely, and in turn your system will operate better.

3) Be there when you need us and stay there until its fixed. Our roots are in the production print world. In this environment we know that when you need service its critical, and until your system is operational deadlines can’t be met.

4) We don’t hide from our customers. In every department from dispatch, to billing, sales, and service, we are available for you. Our department leaders and team members are local and committed to work with you on any and all situations that arise.